🔁 Refund & Return Policy – My Grocery
At My Grocery, your satisfaction and the freshness of our products are our top priorities. Because we sell perishable goods, we follow a specific refund and return policy to ensure fairness and consistent quality for all our customers.
🥬 Eligible Return Reasons
We accept refunds or returns only in the following cases:
- You received incorrect items
- You received damaged or spoiled products at the time of delivery
📷 How to Request a Refund or Return
To ensure quick and smooth processing, please:
- Report the issue within 1 hour of receiving your order
- Send clear photo or video evidence showing the issue (wrong item, spoilage, or damage)
- Contact our support team via:
📞 Phone / WhatsApp: 01230005000
📧 Email: sales@mygrocery.store
📬 Contact Page: https://mygrocery.store/contact/
💰 Refund Options
Once your claim is reviewed and verified, you can choose one of the following:
- Replacement of the affected product(s)
- Store wallet credit for future use
- In some cases, a partial or full refund to your original payment method
📦 Return Conditions
- If a return is requested, items must be returned in their original packaging and unused condition.
- We reserve the right to decline refund requests submitted after the window or without clear documentation.
🕒 Return Window
You must report any issue within 1 hour of receiving your delivery.
Requests made after this period may not be accepted due to the nature of fresh produce.
🤝 Our Promise
At My Grocery, we care deeply about your experience. If something’s not right with your order, we’ll work with you to fix it—quickly, fairly, and with care.