Welcome to My Grocery at https://mygrocery.store. These Terms & Conditions govern your access to and use of our website, services, and purchases. By placing an order or using our website, you agree to be bound by the following terms:
1. 🛍️ Ordering & Availability
All orders placed through our website are subject to product availability.
We reserve the right to cancel or refuse any order if an item is unavailable or priced incorrectly.
We may limit quantities per household or customer to ensure fair access to our products.
2. 🥬 Product Quality & Freshness
We strive to deliver the highest quality fresh fruits and vegetables.
All items are sourced daily from trusted farms and suppliers.
Images on the site are for illustration purposes; actual items may differ slightly in appearance.
3. 📦 Delivery Policy
Delivery in Cairo & Giza is typically completed within 20 to 45 minutes.
For other cities, delivery is made within 24–48 hours depending on your location.
Accurate delivery details must be provided at checkout.
If a delivery fails due to incorrect information or customer absence, additional fees may apply.
4. 💰 Pricing & Payment
All listed prices include applicable taxes (if any).
Accepted payment methods: Cash on Delivery, Mobile Wallets, and Card Payments.
Prices are subject to change without notice, but confirmed orders are honored at the agreed price.
5. 🔁 Returns & Refunds
Due to the nature of fresh produce, returns are accepted only in these cases:
You received the wrong item
The product is damaged or spoiled upon delivery
📸 Claims must be made within 1 hour of receiving the order and must include photo evidence.
💳 Refunds can be issued as store credit or product replacement, based on your preference.
6. 🔐 Privacy & Data Use
We collect personal data only to fulfill your order and provide customer service.
Your data will never be sold or shared with third parties.
Please refer to our full Privacy Policy for more details.
7. 🛡️ Limitation of Liability
My Grocery is not responsible for delays or order issues due to forces beyond our control (e.g., weather, traffic, supplier problems).
We are not liable for any indirect or incidental damages related to the use of our services or website.
8. ⚖️ Governing Law
These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved through Egyptian courts.
📞 Contact Us
If you have any questions about these Terms & Conditions, feel free to reach out:
📞 Phone / WhatsApp: 01230005000
📧 Email: sales@mygrocery.store
📬 Contact Page: https://mygrocery.store/contact/